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Terms of delivery

Shipping rates

For the shipping of orders within Finland, Design Museum charges
€3,00 for letters weighing less than 250 g, €5,00 for letters weighing less than 500 g, and €8,00 for letters weighing less than 1 kg
€8,00 for packets weighing less than 2 kg, €10,00 for packets weighing less than 5 kg, €12,00 for packets weighing less than 15 kg, and €15,00 for packets weighing less than 30 kg. Orders of over €300,00 to an address in Finland are sent free of shipping charge.

For the shipping of orders abroad, Design Museum charges as follows:
To Europe: €5,00 for letters weighing less than 250 g, €8,00 for letters weighing less than 500 g, €15,00 for letters weighing less than 1 kg,
€30,00 for packets weighing less than 2 kg, €45,00 for packets weighing less than 5 kg, €60,00 for packets weighing less than 10 kg, €80,00 for packets weighing less than 15 kg and €135,00 for packets weighing less than 30 kg.
To other countries: €8,00 for letters weighing less than 250 g, €15,00 for letters weighing less than 500 g, €35,00 for letters weighing less than 1 kg,
€35,00 for packets weighing less than 2 kg, €45,00 for packets weighing less than 5 kg, €70,00 for packets weighing less than 10 kg, €95,00 for packets weighing less than 15 kg, and €175,00 for packets weighing less than 30 kg.

Methods of Payment

Checkout (Finnish online banks, Joustoraha, Everyday, Neocard, Visa, Visa Electron, Mastercard).

Shipping schedules

If the ordered products are in stock, we aim to dispatch orders within a week of receiving them, normally 1 to 4 working days. The customer wiill receive a notice by email once the package has been dispatched. Total shipping time depends on the postal services. If the customer definitely wants to have a product by a certain date, this must be mentioned separately, for example when ordering. Design Museum will ship goods according to customers' needs whenever this is reasonably possible but cannot quarantee delivery by a certain date.
If suppliers are unable to provide Design Museum with the goods ordered by the client, Design Museum cannot be bound to the above shipment periods. Different schedules apply to Christmas packages, check final dates for placing Christmas orders on the info pages.

Returning goods

The customer is entitled to return unused goods with fourteen (14) days of receiving them, excluding the day of receipt. The goods to be returned and the packaging must be in essentially the same condition as when received. Customers returning goods are requested to notify Design Museum thereof by email to the address info@designmuseum.fi BEFORE returning them. The mailing address for returning goods is Design Museum, Korkeavuorenkatu 23, 00130 Helsinki, Finland.

© Designmuseo 2012