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Terms of delivery

SHIPPING RATES

WITHIN FINLAND:

Letter under 250 g ... 4,00 €
Letter    250-500 g ... 8,00 €
Letter 500 g - 1 kg ...12,00 €

Parcel under 2 kg ... 9,00 €
Parcel        2-5 kg ... 10,00 €
Parcel  5-15 kg ... 14,00 €
Parcel    15-20 kg ... 16,00 €

Orders of over €300,00 to an address in Finland are sent free of shipping charge.

BALTIC COUNTRIES (ESTONIA, LATVIA, LITHUANIA):

Parcel under 5 kg ...12,00 €
Parcel      5-15 kg ...14,00 €
Parcel    15-20 kg ...16,00 €

EUROPE, ZONE 1 (SWEDEN, DENMARK, GERMANY) :

Parcel under 2 kg ... 30,00 €
Parcel        2-5 kg ... 40,00 €
Parcel      5-10 kg ... 50,00 €
Parcel    10-15 kg ... 60,00 €
Parcel    15-20 kg ... 70,00 €


EUROPE, ZONE 2 (REST OF EU AND GREAT BRITAIN):

Parcel under 2 kg ... 35,00 €
Parcel        2-5 kg ... 40,00 €
Parcel      5-10 kg ... 55,00 €
Parcel    10-15 kg ... 65,00 €
Parcel    15-20 kg ... 80,00 €


OTHER COUNTRIES, ZONE 3:

Parcel under 2 kg ... 40,00 €
Parcel       2-5 kg ... 50,00 €
Parcel      5-10 kg ... 70,00 €
Parcel    10-15 kg ... 90,00 €
Parcel    15-20 kg ... 110,00 €


OTHER COUNTRIES, ZONE 4:

Parcel under 2 kg ... 50,00 €
Parcel        2-5 kg ... 80,00 €
Parcel      5-10 kg ... 135,00 €
Parcel     10-15 kg ...185,00 €
Parcel    15-20 kg ... 240,00 €


NB! DESIGN MUSEUM SHOP OY CAN NOT BE HELD ACCOUNTABLE FOR ANY COSTS, DELAYS OR NONDELIVERIES RESULTING IN INCORRECTLY OR INCOMPLETELY ENTERED DELIVERY ADDRESS. ALWAYS MAKE SURE YOU HAVE ALL THE NECESSARY NUMBERS AND CODES INCLUDED IN YOUR ADDRESS.


METHODS OF PAYMENT:

Checkout Finland 
(Finnish online banks, Visa, Mastercard, MobilePay, Apple Pay, Pivo, Collector B2C, Joustoraha, OP Lasku).


SHIPPING METHODS AND SCHEDULES

We use regular mail for our shipping. If the ordered products are in stock, we aim to dispatch orders within a week of receiving them, normally 1 to 4 working days. The customer will receive a notice by email once the package has been sent. Depending on local services, any package bigger than a letter will usually be delivered to the recipient's local post office, which will inform them of its arrival and, if the recipient so wishes, can arrange a separate home/pick up point delivery. Total shipping time depends on the combined services.

If the customer definitely wants to have a product by a certain date, this must be mentioned separately, for example when ordering. Design Museum will ship goods according to customers' needs whenever this is reasonably possible but cannot quarantee delivery by a certain date. If suppliers are unable to provide Design Museum with the goods ordered by the client, Design Museum cannot be bound to the above shipment periods. 

Different schedules apply to Christmas packages, check final dates for placing Christmas orders on the info pages.


RIGHT OF WITHDRAWAL

You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.

In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory.

To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.

EFFECTS OF WITHDRAWAL

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired. You must bear the direct costs of returning the goods. You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.

The right of withdrawal does not apply to services and digital content if the service has been fully delivered or the electronic delivery of digital content has been started with the customer's permission and the customer has been informed of the loss of the right of withdrawal.

If service provision has begun and the order is subsequently canceled, the customer must pay the company reasonable compensation calculated in proportion to the overall price of the agreement.


FAULTY OR DAMAGED GOODS

If a product you have ordered is faulty on arrival or damaged during shipping, we kindly ask you to contact our customer service by e-mail (shop@designmuseum.fi) as soon as you notice the flaw. Such producs will be replaced without extra cost.

© Designmuseo 2012