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Terms of delivery

SHIPPING RATES

WITHIN FINLAND:

€3,00 for letters weighing less than 250 g, €5,00 for letters weighing less than 500 g, and €8,00 for letters weighing less than 1 kg
€8,00 for packets weighing less than 2 kg, €10,00 for packets weighing less than 5 kg, €12,00 for packets weighing less than 15 kg, and €15,00 for packets weighing less than 30 kg. Orders of over €300,00 to an address in Finland are sent free of shipping charge.

WITHIN EU:

€5,00 for letters weighing less than 250 g, €8,00 for letters weighing less than 500 g, €15,00 for letters weighing less than 1 kg,
€20,00 for packets weighing less than 2 kg, €30,00 for packets weighing less than 5 kg, €45,00 for packets weighing less than 10 kg, €60,00 for packets weighing less than 15 kg and €105,00 for packets weighing less than 30 kg.

TO OTHER COUNTRIES: 

€8,00 for letters weighing less than 250 g, €15,00 for letters weighing less than 500 g, €35,00 for letters weighing less than 1 kg,
€35,00 for packets weighing less than 2 kg, €45,00 for packets weighing less than 5 kg, €70,00 for packets weighing less than 10 kg, €95,00 for packets weighing less than 15 kg, and €175,00 for packets weighing less than 30 kg.

NB! DESIGN MUSEUM SHOP OY CAN NOT BE HELD ACCOUNTABLE FOR ANY COSTS, DELAYS OR NONDELIVERIES RESULTING IN INCORRECTLY OR INCOMPLETELY ENTERED DELIVERY ADDRESS. ALWAYS MAKE SURE YOU HAVE ALL THE NECESSARY NUMBERS AND CODES INCLUDED IN YOUR ADDRESS.

METHODS OF PAYMENT:

Checkout (Finnish online banks, Joustoraha, Everyday, Neocard, Visa, Visa Electron, Mastercard).

SHIPPING METHODS AND SCHEDULES

We use regular mail for our shipping. If the ordered products are in stock, we aim to dispatch orders within a week of receiving them, normally 1 to 4 working days. The customer will receive a notice by email once the package has been put in the mail. Depending on local services, any package bigger than a letter will usually be delivered to the recipient's local post office, which will inform them of its arrival and, if the recipient so wishes, can arrange a separate home/pick up point delivery. Total shipping time depends on the combined services.

If the customer definitely wants to have a product by a certain date, this must be mentioned separately, for example when ordering. Design Museum will ship goods according to customers' needs whenever this is reasonably possible but cannot quarantee delivery by a certain date. If suppliers are unable to provide Design Museum with the goods ordered by the client, Design Museum cannot be bound to the above shipment periods. 

Different schedules apply to Christmas packages, check final dates for placing Christmas orders on the info pages.

RETURNING GOODS

The customer is entitled to return unused goods with fourteen (14) days of receiving them, excluding the day of receipt. The goods to be returned and the packaging must be in essentially the same condition as when received. Customers returning goods are requested to notify Design Museum thereof by email to the address info@designmuseum.fi BEFORE returning them. The mailing address for returning goods is Design Museum, Korkeavuorenkatu 23, 00130 Helsinki, Finland.

Information

Account & Orders

© Designmuseo 2012